← PetPortraits

Support

We're here to help

Questions, a portrait that didn't come out right, or a problem with a purchase? Reach out and we'll get back to you — usually within a day.

Email us at

menansali@gmail.com

Frequently asked

How do I create a portrait?

Pick one clear photo of your pet, choose a style, and tap create. Your first portrait is free — no account needed.

My portrait didn't look right.

Results are best with a well-lit photo where your pet's face is clearly visible. Try a different photo or another style. If a generation fails, your credit is not spent — just try again.

What is a Living Portrait?

A PetPortraits PRO feature that gently animates a finished portrait into a short video. Rendering takes a couple of minutes; you can leave the app and we'll have it ready when you return.

How do credits and PRO work?

Your first portrait is free. After that you can buy a one-time credit pack, or subscribe to PetPortraits PRO for unlimited portraits, every style, and Living Portraits. Purchases are handled by Apple through your App Store account.

How do I manage or cancel my subscription?

Subscriptions are managed by Apple: open the Settings app → tap your name → Subscriptions → PetPortraits. You can cancel there at any time; access continues until the end of the current period.

How do I request a refund?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. If something went wrong on our end, email us first and we'll help.

What happens to my photos?

Your photos are yours. They're processed transiently to create your portrait and are never stored on our servers or used to train any model. Read the full Privacy Policy.

← Back to PetPortraits  ·  Privacy  ·  Terms